Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well
 you might just be in the right place!

We’re looking for a Manager of Customer Communication and Lifecycle to join our Customer Education and Content team in North America. In this position, you will own and manage our customer communication systems,  create engaging copy, and offer expertise with the goal of enabling our merchants to be successful in running their online stores. This position can be fully remote

What you’ll be responsible for: 

  • Manage one direct report
  • Create and manage communication lifecycle plans 
  • Be the go to person for everything customer communication
  • Drive organizational revenue through plan upgrades
  • Represent the Customer Success team in cross-functional projects
  • Report to the Sr Manager of Education and Content

What you’ll be bringing to the team:

  • Managing communication tools such as Iterable and Intercom
  • Writing copy designed for existing customers
  • Creating KPIs and metrics on communication campaigns and reporting on them
  • Analyzing data for insights to drive improvements on current campaigns

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you:

  • An environment that encourages initiatives and leadership
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!
  • Tons of growth opportunities into technical or people management roles
  • Access to life and health insurance from day one of employment (premium covered by Lightspeed)
  • Flexible paid time off policy (FPTO)
  • RRSP Contribution Program
  • Up to $500 in reimbursement for physical activity & health and wellness per calendar year
  • Access to employee Apple purchase program for personal use
  • Parental Leave Program
  • Opportunity for remote and hybrid work

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, and APAC.

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!